Refund policy

Fit Wisdom Return, Cancellation & Refund Policy

At Fit Wisdom, we want every purchase to be clear, fair, and reliable.

Our products include online fitness programmes, personalised nutrition plans, online training, consultations, progress support, coaching services, and related digital materials.

Because these are non-physical services that may be personalised for each customer, they cannot be returned in the same way as physical goods.

Please review this policy before completing your purchase.

1. Scope of This Policy

This policy applies to purchases made through:

https://fit-wisdom.com/

It covers the following Fit Wisdom programmes:

  • 4-Week Nutrition Reset

  • Personalized Nutrition Plan

  • Online Fitness Training

  • Monthly Progress Support

  • Complete Fitness Coaching

  • Other digital programmes or coaching services shown on our website

Nothing in this policy limits any consumer rights that cannot legally be excluded.

2. No Physical Returns

Fit Wisdom provides online services and digital materials.

Unless a product page clearly states otherwise, no physical item is shipped. Therefore, customers do not need to return a physical product.

Any refund or cancellation request will be reviewed based on:

  • Whether the service has started

  • Whether personalised work has begun

  • Whether digital materials have been delivered or accessed

  • Whether a consultation or coaching session has taken place

  • The reason for the request

  • Applicable consumer protection laws

3. Cancellation Within 14 Days

Where applicable consumer law provides a cancellation period, you may request cancellation within 14 days of your purchase.

Before the Service Begins

If you cancel before we begin preparing your personalised plan, provide coaching, deliver digital materials, or schedule a consultation, you may be eligible for a full refund.

After the Service Has Started

If you ask Fit Wisdom to begin providing the service during the 14-day cancellation period, you acknowledge that:

  • Work may begin before the cancellation period has ended

  • A reasonable amount may be deducted for work already completed

  • Personalised work already prepared may not be refundable

  • Consultations or coaching sessions already provided may not be refundable

Where permitted by law, your cancellation right may end once the service has been fully completed after you expressly requested early performance and acknowledged the effect on your cancellation rights.

Immediate Digital Access

If your purchase includes digital materials that are delivered or made accessible immediately, you may be asked to expressly consent to immediate delivery and acknowledge that your cancellation right may be affected once access or downloading begins.

Any rights that cannot legally be excluded will continue to apply.

4. Refund Eligibility

You may be eligible for a full or partial refund if:

  • You were charged more than once for the same order

  • You purchased one programme but received a different programme

  • Fit Wisdom is unable to provide the purchased service

  • Your programme was not delivered within the stated timeframe and we are unable to resolve the delay

  • A technical issue prevents access and our team cannot provide working replacement access

  • The service provided is materially different from the description shown at the time of purchase

  • Fit Wisdom cancels your service and cannot provide a suitable alternative

  • A refund is required under applicable consumer protection law

All refund requests are reviewed individually.

5. Personalised Plans and Programmes

Our personalised products may require Fit Wisdom to review your questionnaire, goals, routine, dietary information, fitness experience, equipment, injuries, or other information.

Before Personalised Work Begins

You may be eligible for a full refund if you cancel before our team begins reviewing your information or preparing your programme.

After Personalised Work Begins

If preparation has started but the programme has not been completed, any approved refund may be reduced to reflect the work already performed.

After a Plan Has Been Completed or Delivered

Once a personalised fitness or nutrition plan has been prepared and delivered, it is generally non-refundable for change-of-mind reasons, except where required by law or where the service is materially defective or not as described.

6. Coaching and Consultation Services

For services that include consultations, coaching sessions, or progress check-ins:

  • Sessions already completed are non-refundable, except where required by law

  • Customers should request rescheduling at least 24 hours before the scheduled appointment

  • A cancellation made less than 24 hours before an appointment may be treated as a used session

  • Failure to attend a scheduled appointment without notice may be treated as a used session

  • If Fit Wisdom cancels a session, we will offer a replacement appointment or an appropriate refund for the affected session

  • Emergency or exceptional circumstances may be reviewed individually

Rescheduling is subject to availability.

7. Product-Specific Refund Conditions

4-Week Nutrition Reset

A full refund may be available before programme preparation or delivery begins.

After programme materials have been prepared, delivered, or accessed, refunds may be declined or reduced to reflect work already completed.

Personalized Nutrition Plan

A full refund may be available before we begin reviewing your questionnaire or preparing your plan.

Once preparation has started, any refund may be reduced according to the work completed.

After the personalised plan has been completed and delivered, it is generally non-refundable for change-of-mind reasons.

Online Fitness Training

A refund may be available before programme preparation begins.

Once a personalised training programme has been created, delivered, or accessed, refunds may be limited.

Coaching or consultation sessions already completed are non-refundable unless the service was defective or applicable law requires otherwise.

Monthly Progress Support

A full refund may be available if cancellation is requested before the support period begins.

After support has started, completed support, consultations, reviews, or check-ins are non-refundable.

Where appropriate or legally required, a partial refund may be calculated for any unused portion of the support period.

Unless clearly stated at checkout, Monthly Progress Support is a fixed purchase and does not automatically renew.

Complete Fitness Coaching

A full refund may be available before onboarding, questionnaire review, plan preparation, consultation, or coaching begins.

Once work has started, any approved refund may be reduced based on:

  • Personalised work completed

  • Digital materials delivered

  • Consultations completed

  • Coaching or progress support already provided

Once the complete programme has been prepared and substantially delivered, change-of-mind refunds will generally not be available.

8. Non-Refundable Circumstances

Subject to applicable consumer law, refunds may not be available for:

  • Change of mind after personalised work has started

  • A completed or delivered personalised plan

  • Digital materials already accessed or downloaded after the required consent

  • Coaching or consultation sessions already completed

  • Missed appointments or late cancellations

  • Failure to complete an onboarding questionnaire

  • Failure to provide information required to prepare the programme

  • Failure to respond to our reasonable communications

  • Purchasing the wrong programme when the product information was clearly displayed

  • Incompatibility caused by an unsupported device or software

  • Failure to read the product description before purchasing

  • Violation of our personal-use or intellectual-property conditions

  • Requests based solely on not achieving expected fitness, nutrition, health, or weight-loss results

  • Fraudulent, abusive, or repeated refund requests

These limitations do not apply where a refund is required by law.

9. Health, Fitness, and Results

Fit Wisdom does not guarantee specific:

  • Weight-loss results

  • Muscle-gain results

  • Fitness improvements

  • Health outcomes

  • Dietary results

  • Performance improvements

Results vary based on personal circumstances, health, lifestyle, consistency, effort, and other factors outside our control.

Dissatisfaction based solely on personal results or expectations does not normally qualify for a refund.

This does not affect your rights if the purchased service was not provided, was materially defective, or was materially different from its description.

10. How to Request a Refund or Cancellation

To request a refund or cancellation, visit our Contact Us page.

Please provide:

  • Your full name

  • Order number

  • Email address used during checkout

  • Programme or service purchased

  • Date of purchase

  • Reason for the request

  • Relevant screenshots or supporting information

  • Details of any technical or delivery issue

Incomplete information may delay the review of your request.

The date on which your request is submitted will normally be treated as the cancellation-request date.

11. Refund Review Process

Step 1: Order Verification

We will verify your order, payment status, programme, and delivery information.

Step 2: Service Review

We may review whether:

  • Onboarding has started

  • Your questionnaire has been reviewed

  • Personalised work has begun

  • Materials have been delivered

  • A consultation has taken place

  • Coaching or support has been provided

  • Digital materials have been accessed

Step 3: Resolution

Depending on the issue, we may offer:

  • Technical assistance

  • Corrected programme materials

  • Replacement digital access

  • Rescheduling of an eligible consultation

  • Completion of a delayed service

  • A partial refund

  • A full refund

We aim to review complete refund requests within 5 business days.

12. Approved Refunds

If a refund is approved:

  • It will normally be returned to the original payment method

  • We cannot normally issue the refund to another account or payment method

  • Fit Wisdom will normally process the refund within 5 to 10 business days

  • Your bank or payment provider may require additional processing time

  • Currency-conversion charges or payment-provider fees may not be recoverable

  • Access to refunded materials or services may be cancelled

Receiving the funds in your account may take longer depending on your bank, country, and payment provider.

13. Duplicate Charges

If you believe you were charged more than once for the same purchase, contact us with:

  • Your order number

  • Transaction date

  • Amount charged

  • Screenshot or bank record showing the duplicate charge

After verification, an eligible duplicate payment will be refunded to the original payment method.

14. Payment Disputes

We encourage customers to contact us before opening a payment dispute so we have an opportunity to investigate and resolve the issue.

This does not limit any legal right you may have to contact your bank or payment provider.

Fraudulent or abusive payment disputes may result in the suspension of access to Fit Wisdom services and materials.

15. Changes or Cancellation by Fit Wisdom

If Fit Wisdom cannot provide the purchased service, we may offer:

  • A revised delivery date

  • A suitable replacement service

  • Store credit, with your agreement

  • A partial refund

  • A full refund

We will not replace a cash refund with store credit without your agreement where a monetary refund is legally required.

16. Contact Us

For questions about cancellations, refunds, programme delivery, technical problems, or payment issues, please visit our Contact Us page.

Include your order number and purchase email address so our support team can review your request.