Terms of service

Fit Wisdom Terms & Conditions

Welcome to Fit Wisdom. We provide digital fitness and nutrition programmes, general wellness resources, personalized plans and online coaching support.

By accessing our website, purchasing a programme, submitting a questionnaire or using any Fit Wisdom service, you agree to these Terms & Conditions. Please read them carefully before completing a purchase.

1. Company Information

Company Name: PASACAO ECOM LIMITED
Registration: 81099470
Address: FLAT 2304, 23/F HO KING, COMM
CENTRE, 2-16 FA YUEN STREET,
MONG KOK
HONG KONG

 

2. Definitions

For these Terms:

Customer or Consumer means an individual purchasing a Fit Wisdom product or service primarily for personal use.

Digital Content means any downloadable guide, workbook, meal-planning resource, workout document, video, electronic file or other digital material supplied by Fit Wisdom.

Programme means any nutrition, fitness, habit-building, accountability or coaching product offered through our website.

Personalized Plan means a nutrition, fitness or wellness plan prepared using information voluntarily provided by the customer.

Coaching Service means online support that may include questionnaires, progress check-ins, feedback, programme adjustments, consultations or general accountability.

Questionnaire means any form used to collect information about a customer’s goals, routine, fitness experience, food preferences, available equipment or relevant health considerations.

Distance Contract means a contract completed through our website without the customer and Fit Wisdom being physically present together.

3. Applicability

These Terms apply to:

  • Use of the Fit Wisdom website

  • Purchases made through our online store

  • Digital programmes and downloadable content

  • Personalized nutrition or fitness plans

  • Online consultations and coaching support

  • Progress check-ins and accountability services

  • Communications relating to a purchased programme

By placing an order, you confirm that you have read, understood and agreed to these Terms.

Any consumer rights that cannot legally be excluded will continue to apply.

4. Eligibility

You must be at least 18 years old to purchase or participate in a Fit Wisdom programme.

If services are made available to anyone under 18, the purchase and participation must be approved and supervised by a parent or legal guardian.

You must have the legal authority to use the payment method provided during checkout.

5. Our Programmes and Services

Fit Wisdom may offer:

  • General nutrition and healthy-habit programmes

  • Personalized nutrition guidance

  • Home or gym workout programmes

  • Online fitness training

  • Monthly progress and accountability support

  • Complete fitness coaching

  • Digital guides, worksheets and planning resources

The exact features, duration, delivery method and level of support included in each purchase will be described on the relevant product page.

Unless expressly stated otherwise, our programmes are intended for personal, non-commercial use.

6. Nature and Scope of Our Guidance

Fit Wisdom provides general fitness, nutrition, habit-building and wellness guidance.

Our programmes do not provide:

  • Medical diagnosis or treatment

  • Emergency medical support

  • Clinical dietetic services

  • Physiotherapy or rehabilitation

  • Mental health treatment

  • Prescription or medication advice

  • Guaranteed health, fitness or weight-loss results

Personalized programmes are prepared using the information supplied by the customer and remain general wellness and fitness guidance. They are not a replacement for advice from a doctor, registered dietitian, physiotherapist or another appropriately qualified healthcare professional.

7. Product Information

We aim to provide clear and accurate information about each programme, including:

  • What the programme includes

  • The intended customer or experience level

  • The programme duration

  • The delivery method

  • The price

  • Any required questionnaire or consultation

  • The level of ongoing support provided

Product images may be illustrative and are used to represent the type of service offered. They do not guarantee particular results, facilities, equipment or personal outcomes.

We may update programme details when reasonably necessary, provided this does not materially reduce a service that has already been purchased.

8. Order Process

An order is submitted when you complete checkout through our website.

Your order is normally accepted when:

  1. Payment has been successfully authorized.

  2. You receive an order confirmation.

  3. Fit Wisdom confirms that the purchased programme can be provided.

After purchase, you may receive:

  • An order confirmation email

  • A programme questionnaire

  • Digital access instructions

  • A consultation or check-in booking link

  • Information about the next steps

  • A personalized plan or programme materials

Fit Wisdom may cancel or reject an order where there is suspected fraud, unauthorized payment activity, a technical error, incorrect pricing, misuse of the website or an inability to provide the purchased service.

If we cancel an accepted order before providing the programme, any applicable payment received for that order will be returned.

9. Questionnaires and Customer Information

Some programmes require you to complete a questionnaire before we can begin preparing your plan.

You agree to provide information that is accurate, complete and current.

This may include information about:

  • Your fitness goals

  • Exercise experience

  • Daily routine

  • Food preferences

  • Available equipment

  • Injuries or physical limitations

  • Relevant health considerations

  • Other information reasonably required for the selected programme

You must inform us if information relevant to your participation changes.

Fit Wisdom is not responsible for issues caused by information that is false, incomplete, outdated or withheld.

Information submitted through questionnaires will be handled according to our Privacy Policy.

10. Digital Delivery and Programme Access

Fit Wisdom products are delivered electronically. No physical item will be shipped unless a product page expressly states otherwise.

Delivery may take place through:

  • Email

  • Download link

  • Customer account

  • Online platform

  • Video call

  • Shared digital document

  • Another electronic method described on the product page

General digital materials may be delivered shortly after successful payment.

Personalized plans require preparation and will be delivered within the timeframe shown on the relevant product page, questionnaire, booking confirmation or order communication.

Customers are responsible for:

  • Providing a correct email address

  • Checking spam and junk folders

  • Maintaining a suitable internet connection

  • Using a compatible device and software

  • Securely storing downloaded materials

  • Informing us promptly about access problems

If you do not receive your programme or next-step instructions within the stated timeframe, please contact us.

11. Coaching, Consultations and Check-Ins

Where a programme includes coaching, consultations or progress check-ins:

  • Sessions will be delivered through the method stated during booking

  • Customers must attend scheduled sessions on time

  • Rescheduling and missed-session rules will be provided during booking

  • Feedback and adjustments will be based on the information available at the time

  • Support is limited to the duration and features included in the purchased programme

Fit Wisdom does not provide continuous, emergency or on-demand medical support.

Monthly Progress Support represents a fixed period of service unless checkout clearly states that it is an automatically renewing subscription.

No programme will automatically renew unless the recurring price, billing frequency and cancellation terms are clearly displayed and accepted during checkout.

12. Customer Responsibilities

By purchasing or participating in a Fit Wisdom programme, you agree to:

  • Follow instructions carefully and responsibly

  • Exercise within your own capabilities

  • Use appropriate equipment and a safe training environment

  • Stop exercising if you experience pain, dizziness, unusual shortness of breath or other concerning symptoms

  • Seek medical advice where appropriate

  • Avoid sharing your account or programme materials

  • Communicate respectfully with coaches and support staff

  • Avoid using our services for unlawful or abusive purposes

You are responsible for deciding whether participation is appropriate for your circumstances.

13. Health and Safety

Before beginning a new nutrition or exercise programme, you should consider consulting an appropriately qualified healthcare professional.

You should obtain professional advice before participating if you:

  • Have an existing medical condition

  • Have a current or recent injury

  • Take medication that may affect exercise or nutrition

  • Are pregnant or recently gave birth

  • Have specific dietary or physical requirements

  • Have previously been advised to limit physical activity

  • Experience symptoms that may require medical attention

If you require medical treatment, diagnosis or emergency assistance, contact an appropriate healthcare provider or emergency service.

14. Results Disclaimer

Individual results vary.

Progress may depend on factors including:

  • Personal circumstances

  • Health status

  • Consistency

  • Sleep and recovery

  • Nutrition habits

  • Exercise experience

  • Programme participation

  • Information provided to us

Fit Wisdom does not promise or guarantee:

  • A specific amount or rate of weight loss

  • A particular body shape or appearance

  • Medical or therapeutic improvement

  • A particular fitness level

  • Results within a fixed period

Testimonials, examples and marketing images must not be interpreted as guaranteed or typical results.

15. Prices, Taxes and Currency

Prices are displayed in USD unless another currency is shown.

The final amount payable will be displayed at checkout and may include applicable taxes.

Your bank or payment provider may apply:

  • Currency conversion charges

  • International transaction fees

  • Payment processing charges

  • Other provider-specific fees

Fit Wisdom is not responsible for charges separately imposed by your bank or payment provider.

We may update prices and correct genuine pricing errors.

If a clear pricing error affects an order, we may contact you before accepting the order or cancel and refund the affected purchase.

16. Payments

Full payment is required at checkout unless an alternative payment arrangement is clearly offered.

Available payment methods may include credit card, debit card, PayPal or other options displayed during checkout.

Payments are processed by third-party payment providers. We do not normally store full credit or debit card details.

If a payment is declined, reversed or identified as unauthorized, programme access may be delayed, suspended or cancelled.

17. Cancellations, Returns and Refunds

Because Fit Wisdom provides digital content and personalized services, cancellation and refund rights may depend on whether delivery or work has started.

Digital Content

Where permitted by law, digital content may become non-refundable after it has been delivered, downloaded or accessed.

If applicable law requires your consent before immediate digital delivery begins, you may be asked to acknowledge that access begins before the standard cancellation period expires.

Personalized Plans

If you request cancellation before we begin reviewing your questionnaire or preparing your plan, you may contact us to request cancellation.

Once preparation has started, a refund may be reduced or unavailable to the extent permitted by applicable law, taking into account work already completed.

Coaching Services

If coaching has not started, you may contact us to request cancellation.

Once consultations, reviews, check-ins or other coaching services have started, any refund may be adjusted to reflect services already supplied.

Refund Eligibility

A refund, replacement or other appropriate remedy may be considered where:

  • You were charged more than once for the same order

  • You received the wrong programme

  • Digital materials are corrupted or inaccessible

  • We are unable to provide the purchased service

  • The service materially differs from its description

  • A refund or remedy is required by applicable law

Refund requests must include your order number, purchase email and a clear explanation of the issue.

Approved refunds will normally be returned to the original payment method.

Additional information is available in our Refund Policy.

18. Right of Withdrawal

If the law applicable to your purchase provides a cancellation or withdrawal period, those rights will continue to apply.

Where you request that a personalized or coaching service begin during a statutory cancellation period, you may be responsible for the reasonable value of work completed before cancellation.

Where digital content is supplied immediately, your right to withdraw may be limited after access or downloading begins if you provided any acknowledgement required by applicable law.

Nothing in these Terms removes consumer rights that cannot legally be excluded.

19. Intellectual Property

All Fit Wisdom content is protected by applicable intellectual property laws.

This includes:

  • Programmes

  • Personalized plans

  • Workout schedules

  • Nutrition resources

  • Guides and workbooks

  • Videos and graphics

  • Website content

  • Written feedback

  • Templates and check-in materials

Your purchase grants you a limited, personal, non-exclusive, non-transferable license to use the purchased materials for your own personal purposes.

You may not:

  • Resell or redistribute programme materials

  • Share purchased content with other people

  • Upload materials to public websites or file-sharing platforms

  • Copy or republish substantial parts of our content

  • Remove ownership or copyright notices

  • Use our materials to provide your own commercial service

  • Claim Fit Wisdom content as your own work

  • Transfer access to another person

Unauthorized use may result in suspension or termination of access and further action where permitted by law.

20. Privacy and Personal Information

We collect and use personal information to:

  • Process orders

  • Deliver programmes

  • Prepare personalized plans

  • Provide coaching and support

  • Manage customer accounts

  • Process payments

  • Respond to customer inquiries

  • Meet legal and security requirements

Questionnaire responses may include information relating to health, injuries, dietary requirements or physical limitations. This information will be handled as described in our Privacy Policy and in accordance with applicable data-protection requirements.

Please review our Privacy Policy before submitting personal information.

21. Third-Party Services

Our website and services may rely on third parties such as:

  • Shopify

  • Payment processors

  • Email providers

  • Video-call platforms

  • Booking systems

  • Analytics providers

  • Digital-delivery platforms

Third-party services may have their own terms and privacy policies.

Fit Wisdom is not responsible for interruptions or failures caused solely by third-party systems outside our reasonable control, but we will make reasonable efforts to assist where an issue affects delivery of a purchased programme.

22. Suspension or Termination

We may suspend or terminate access where a customer:

  • Does not complete payment

  • Uses a stolen or unauthorized payment method

  • Shares or resells protected content

  • Provides abusive, threatening or unlawful communications

  • Misuses the website or coaching service

  • Attempts to interfere with website security

  • Materially breaches these Terms

Termination does not affect rights or obligations that arose before termination.

23. Complaints and Customer Support

If you experience an issue, contact us using the details shown on our Contact page.

Please include:

  • Your name

  • Order number

  • Purchase email

  • Programme name

  • A clear description of the issue

  • Relevant screenshots or supporting information

We aim to respond within [insert response timeframe].

Depending on the issue, we may provide:

  • Access assistance

  • Corrected materials

  • Replacement delivery

  • Programme clarification

  • Rescheduling support

  • A refund or other remedy where eligible

24. Limitation of Liability

To the extent permitted by law, Fit Wisdom is not responsible for:

  • Results that differ from customer expectations

  • Issues caused by inaccurate or incomplete information

  • Injury resulting from ignoring programme instructions or medical advice

  • Use of equipment in an unsafe manner

  • Unauthorized sharing or misuse of programme materials

  • Indirect losses that were not reasonably foreseeable

  • Losses caused by circumstances outside our reasonable control

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including any liability for fraud or other legally protected consumer rights.

25. Indemnity

To the extent permitted by law, you agree to be responsible for losses, claims or costs arising from your unlawful misuse of the website, infringement of intellectual property rights or material breach of these Terms.

This section does not limit any consumer rights that cannot legally be excluded.

26. Force Majeure

Fit Wisdom is not responsible for delays or interruptions caused by events reasonably outside our control, including:

  • Internet or hosting failures

  • Payment-service interruptions

  • Third-party platform outages

  • Natural disasters

  • Government restrictions

  • Public-health emergencies

  • Labour disputes

  • Power failures

  • Other events beyond our reasonable control

We will make reasonable efforts to restore affected services or provide an alternative delivery method where practical.

27. Governing Law and Disputes

These Terms are governed by the laws , without removing any mandatory consumer protections available in the customer’s country of residence.

The courts of will have jurisdiction over disputes, except where applicable consumer law gives the customer the right to bring proceedings elsewhere.

Customers should contact us first so we can attempt to resolve a dispute informally.

28. Changes to These Terms

Fit Wisdom may update these Terms when necessary to reflect changes in:

  • Our programmes

  • Our business practices

  • Payment or delivery systems

  • Applicable laws

  • Regulatory requirements

The updated Terms will become effective when published on our website unless another date is stated.

Changes will not normally reduce rights relating to an order already accepted before the updated Terms became effective.