Shipping policy

Fit Wisdom Service & Digital Delivery Information

At Fit Wisdom, our products consist of online fitness programmes, nutrition plans, coaching services, consultations, progress support, and related digital materials.

All services and materials are delivered electronically. No physical product will be shipped unless a product page clearly states otherwise.

1. Order Confirmation

After your payment has been successfully completed, you will normally receive an order confirmation at the email address provided during checkout.

Your confirmation may include:

  • Your order number

  • Details of the programme purchased

  • Onboarding instructions

  • A link to complete a questionnaire

  • Consultation or appointment-booking instructions

  • Information about the next steps

Please ensure that the email address entered during checkout is correct.

If you do not receive an order confirmation, please check your spam or junk email folder before contacting us.

2. How Our Services Are Delivered

Depending on the programme purchased, your service may be delivered through one or more of the following methods:

  • Email

  • Online onboarding questionnaire

  • Downloadable PDF plan or guide

  • Customer account access

  • Video or telephone consultation

  • Appointment-booking link

  • Progress check-in form

  • Online messaging or another communication method stated on the product page

The exact service and delivery method are described on the relevant product page.

3. Onboarding Information

Some Fit Wisdom programmes require you to complete an onboarding questionnaire before we can begin preparing your plan.

The questionnaire may ask about:

  • Your fitness goals

  • Nutrition goals

  • Current activity level

  • Exercise experience

  • Daily routine

  • Dietary preferences

  • Equipment availability

  • Injuries or physical limitations

  • Relevant health considerations

Your estimated delivery period begins after we receive all information reasonably required to prepare your programme.

Incomplete, inaccurate, or delayed questionnaire responses may delay delivery.

4. Estimated Delivery Times

Order Confirmation

Order confirmation is normally sent shortly after successful payment.

Payment verification or technical processing may occasionally delay confirmation.

Onboarding Instructions

Where an onboarding questionnaire or consultation is required, instructions will normally be sent within 24 hours of successful payment.

Personalised Plans

Personalised fitness or nutrition plans are normally prepared and delivered within 5 business days after we receive your completed questionnaire and all required information.

More complex plans may require additional time. If a significant delay occurs, we will contact you using the email address provided with your order.

Consultation and Coaching Services

Where your purchase includes a consultation, coaching session, or progress check-in, booking instructions will normally be provided within 2 business days.

The actual appointment date will depend on:

  • Available appointment times

  • Your availability

  • Completion of any required questionnaire

  • Successful payment confirmation

Business Days

Business days generally mean Monday to Friday, excluding applicable public holidays.

5. Delivery Information for Our Programmes

4-Week Nutrition Reset

After successful payment, you will receive onboarding instructions and any required questionnaire.

Your programme materials will normally be delivered electronically after the required information has been received.

The four-week programme period begins on the start date confirmed in your programme materials or communication from Fit Wisdom.

Personalized Nutrition Plan

You may be required to complete a nutrition questionnaire covering your goals, preferences, routine, and relevant dietary information.

Your personalised plan will normally be delivered by email or another stated digital method within 5 business days after we receive the completed questionnaire.

Online Fitness Training

You may be asked to provide information about your fitness goals, experience, available equipment, routine, injuries, and physical limitations.

Your training programme will normally be delivered electronically within 5 business days after all required information has been received.

Monthly Progress Support

Onboarding and communication instructions will normally be provided within 2 business days.

Unless the product page or checkout clearly states otherwise, Monthly Progress Support is a fixed purchase and does not automatically renew.

The support period begins on the agreed start date and continues for the duration described on the product page.

Complete Fitness Coaching

Complete Fitness Coaching may include onboarding, questionnaires, personalised fitness or nutrition materials, consultations, and progress support, as described on the product page.

Initial onboarding instructions will normally be provided within 24 hours.

Personalised materials will normally be delivered within 5 business days after we receive all required information.

Consultations and check-ins will be scheduled according to availability.

6. Payment Verification

We begin processing an order after payment has been successfully confirmed.

Some transactions may require additional verification by Shopify, your bank, or the payment provider displayed at checkout.

If a payment is pending, declined, disputed, or under review, delivery may be delayed until payment has been confirmed.

Fit Wisdom is not responsible for delays caused by your bank or payment provider.

7. Customer Responsibilities

To help us deliver your programme correctly and on time, you are responsible for:

  • Providing a correct email address

  • Providing accurate and complete questionnaire information

  • Checking your spam or junk email folder

  • Responding to reasonable requests for additional information

  • Attending scheduled consultations on time

  • Using a compatible device and internet connection

  • Informing us of any relevant injuries, limitations, or health considerations

  • Following the access and personal-use conditions attached to your purchase

Fit Wisdom is not responsible for delays caused by incorrect contact information, incomplete questionnaires, missed appointments, or failure to respond to our communications.

8. Consultation Scheduling and Rescheduling

If your programme includes a consultation, you will receive instructions for booking an available appointment.

If you need to reschedule, please contact us as early as possible.

Repeated missed appointments or late cancellations may result in the consultation being treated as completed, where this is clearly communicated before booking and permitted by applicable law.

If Fit Wisdom needs to reschedule a consultation, we will offer another available time.

9. Digital File Compatibility

Some programmes may include PDF documents, worksheets, exercise instructions, or other digital resources.

Customers are responsible for using a compatible device and software to access these materials.

Most materials can be accessed using a smartphone, tablet, laptop, or desktop computer. A PDF reader or another compatible application may be required.

10. Incorrect Email or Contact Information

Please review your contact information carefully before completing checkout.

If you provide an incorrect email address or telephone number, contact us with:

  • Your full name

  • Order number

  • Correct email address

  • Name of the programme purchased

  • Payment confirmation information, where reasonably required

We may ask you to verify the purchase before changing delivery information or providing access.

11. Missing Delivery or Technical Problems

If you have not received your onboarding instructions or programme within the applicable delivery period:

  • Check your spam or junk email folder

  • Confirm that payment was successfully completed

  • Confirm that you completed the required questionnaire

  • Search your inbox for messages from Fit Wisdom

  • Check that the email address used at checkout is correct

  • Contact our support team with your order details

If a link or digital file does not work, try using another browser or compatible device before contacting us.

12. Corrections and Replacement Access

If you receive an incorrect file, incomplete programme material, or a link that cannot be opened, please contact us promptly.

Include:

  • Your order number

  • Email address used during checkout

  • Programme purchased

  • Description of the issue

  • Screenshot of the issue, where possible

After verifying the order, we may provide corrected materials, replacement access, or technical assistance where appropriate.

13. Access and Personal Use

All plans, programmes, guides, worksheets, and coaching materials are provided for the personal use of the customer who purchased them.

Unless written permission is provided, you may not:

  • Share your programme with another person

  • Resell or redistribute programme materials

  • Upload materials to public websites

  • Copy materials for commercial use

  • Claim Fit Wisdom materials as your own work

We recommend securely saving any files provided as part of your purchase.

14. Service Delays

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

  • Payment-processing delays

  • Website or hosting interruptions

  • Email-service problems

  • Internet outages

  • Technical failures

  • Illness or unexpected staff unavailability

  • Events or restrictions outside our control

Where possible, we will notify affected customers and provide an updated delivery estimate.

15. No Physical Shipping

Fit Wisdom currently provides online services and digital materials.

Shipping charges, tracking numbers, delivery couriers, and physical delivery times do not apply unless a product page specifically states that a physical product is included.

16. Health and Results Notice

Our programmes are provided for general fitness, nutrition, educational, and informational purposes.

Delivery of a programme does not guarantee specific weight loss, health, fitness, or performance results.

Results depend on individual circumstances, consistency, lifestyle, health conditions, and other factors.

Our programmes do not replace professional medical advice, diagnosis, or treatment.

17. Need Assistance?

For questions about onboarding, programme delivery, consultations, digital access, or technical problems, please visit our Contact Us page.

When contacting us, include your order number and the email address used during checkout so our support team can locate your purchase.